Employment

Primary Function

Supervises and coordinates the general and specialized housekeeping daily operations within the Cherokee Indian Hospital facilities according to established sanitation standards, CIHA, and applicable OSHA guidelines. Is responsible for ensuring a positive patient experience through maintaining sanitary facilities and a safe environment by adhering to all infection control protocols relating to EVS.

Job Description

• Plans and directs the daily housekeeping schedule of shift assigned.
• Communicates special instructions, solves problems, answers questions, trains and motivates
• Perform all duties according to established safety guidelines and CIHA policy.
• Maintains and ensures EVS closets are neat and in order.
• Notifies EVS manager of unusual circumstances, equipment repairs or replacement needs.
• Moves and rearranges furniture as requested.
• Performs and participates in daily routine cleaning task of assigned areas.
• Conducts inventory, estimate needs and orders supplies accordingly.
• Revises employee schedule as required to offset absences (annual & sick leave)
• Check assigned areas daily to ensure it is neat, orderly and clean.
• Completes record of work and quality assurance check list.
• Responds to special requests for housekeeping department.
• Follows established guidelines and OSHA protocol in the disposal of biohazard waste.
• Works on weekends and holidays as required.
• Performs other duties as assigned.

Education /Experience

• High school Diploma or GED is required.
• Must have a minimum of 5 years EVS experience, with a minimum of two years supervisory experience.
• Experience in a healthcare setting highly preferred.
• CHEST (certified healthcare environmental service technician) certification through the Association for the Health Care Environment (ahe.org) is highly preferred and will be required to obtain 1 year after employment.
• Must have a valid North Carolina driver’s license.
• This position will take three to six months to become proficient in most phase of the job.

Job Knowledge

• Must have a thorough knowledge of the requirement, policies and guidelines for housekeeping procedures for CIHA and applicable OSHA protocol.
• Must be skilled in the use of mechanical and manual cleaning equipment such as a low/high speed buffer, scrubber, vacuum cleaner, carpet machine.
• Requires the ability to clean and maintain assigned equipment and train new employees on such equipment.
• Must be familiar with hospital lay out.Requires the ability to follow both verbal and written instructions.
• Must be able to read, write and so some simple arithmetic.
• Must be familiar with tribal and CIHA personnel policies and procedures.
• Requires the ability to coordinate and supervise a hospital housekeeping program.
• Requires the ability to maintain specified records, files and logs and to compile data and prepare reports.
• Must be familiar with inventory requirements and reordering guidelines.

Complexity of Duties

Deals with varies situations which require planning and problem solving skills.  Must analyze situations and take appropriate actions.  Initiative and motivation are necessary to maintain accuracy and complete tasks efficiently. May supervisor up to 15 employees.

Supervision Received

Works under the general supervision of the EVS manager.

Responsibility for Accuracy

Normal review and quality audits would detect most errors, undetected errors could have minimal or far reaching effects.  Must ensure all procedures and standards are followed to reduce the risk of disease or exposure to unsafe situations.

Contact with Others

Interacts with coworkers, medical professionals and the public where tact, courtesy and professional etiquette are required.  Must maintain a positive image and working relationship with others.

Confidential Data

Has access to employee information and management discussions which should be kept confidential.  Must adhere to all CIHA confidentiality policies and procedures.

Mental/Visual/Physical

Close attention to detail is required for some procedures and normal alertness for much of the time.  Job duties require extensive physical effort such as walking, reaching, bending, pushing, pulling and often working in awkward positions.  Must have visual acuity, manual dexterity and be able to speak and hear.

Environment

Has contact with potential disease or accidents such as falls, back strain, electrical shock or minor cuts to fingers and hands.  Has some contact with biohazard substances and cleaning solutions which must be handled properly.  Following established safety guidelines would reduce the risk of injury or disease.  Has exposure to biohazards where OSHA standards must be followed.

Extent of Supervision

Responsible for the housekeeping groups adherence to all applicable guidelines, policies and procedures.  Participates in the selection, motivation, training and evaluation of employees.

Scope of Supervision

Oversees 8 – 10 employees.

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.