Employment

Job Summary

Assist with design, development, delivery and administration of employee training and development programs, employee assessments, employee life-cycle management, and career and talent development

Essential Duties & Responsibilities

• Endorse the business objectives, ethics and values of Cherokee Indian Hospital in accordance with the Mission, Vision and Values
• Research, develop and apply career and talent development systems, understanding and demonstrating sound business strategy in the research, development, and application of career and talent development programs
• Promote the integration of career and talent development research and work-based learning opportunities into development programs
• Provide and coordinate training activities for employees to develop employability/promotability skills
• Keep up to date with current best practices in training and development by going to meetings, attending conferences, joining training and development social media groups and attending relevant courses
• Amend and revise programs as needed to reflect changes to the organization strategies
• Influence and prolong the employee life-cycle
• Coordinate and track career and talent development, and skill enhancements for employees with the Training and Development Coordinator
• Provide timely and appropriate reports and information to Training and Development Manager, HR Director and CEO
• Work with Training and Development Manager, department managers and division directors to develop expectations and provide feedback on performance of employees
• Provide annual training on performance feedback tools
• Responsible for coordination of new hire development plan, shadowing, experiences, transitioning into departments, follow up for career and talent development opportunities
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner

Minimum Qualifications

• BSBA in a related field from an accredited educational institution with a concentration in education, social work, counseling, training, organization development, business administration, human resources or related field required
• Four years' experience in organization development, teaching adults, or training, with emphasis on adult learning practices required
• Four years’ curriculum design experience required
• Two years’ experience with a Learning Management System preferred
• Experience in a Health Care setting preferred.

   

  Must demonstrate the following essential knowledge and skills:

• Proven and demonstrated ability to design and deliver training following adult learning theory
• Excellent oral and written communication skills with strong interpersonal skills
• Excellent organizational skills
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Proficient in use of a Learning Management System
• Neat, professional appearance with excellent personal hygiene
• Ability to talk to people at many different levels of organization
• Creative problem-solving abilities with ability to handle multiple priorities in a fast-paced environment
• Establish and maintain relationships with employees at all organizational levels
• Proven ability to effectuate cultural change and achieve performance objectives
• Strategic planning, analytical and critical thinking skills required
• Must be able to demonstrate program alignment to business strategy and department goals

Physical, Mental, and Environmental Demands

• Must be able to stoop, bend, reach, kneel, twist and grip items
• Must be able to respond to visual and aural cues
• Must be able to read, write, speak and understand English
• Must be able to work in small, shared office space
• Must be able to lift up to 25 pounds
• Must be able to work a flexible schedule including weekends, evenings and holidays

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.