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Helpdesk Support Specialist - MCO
Job Code:2020-05-001
Department:Information Technology
FT/PT Status:Regular Full Time
Salary Minimum17.89
Salary Midpoint21.02
Position Closes:

Job Responsibilities & Qualifications:
Primary Function
Works directly with the manager of Information Technology in planning, designing, executing, implementing, modifying, and evaluating a wide variety of complex technical projects. Performs a variety of technical and repair functions to provide assistance and training for users of the computer system of the CIHA. Monitors problems with software and hardware and oversees the application of programs to facilitate maximum use of the systems and programs. Performs specified duties in support of all CIHA Programs.

Incumbent must have a four-year degree in an Information Technology field; or equivalent experience; or an equivalent combination of education and experience. Must have experience working with concepts and technologies of Information Systems. Experience with MUMPS troubleshooting and RPMS concepts to include integrated software packages and database. Must also have some basic MUMPS programming or other language programming. It would take 18-24 months on the job to become proficient.

Job Knowledge
Must have a working knowledge of information systems technology requires a broad and extensive knowledge of systems methodologies and computer technical concepts. Requires advanced computer skills. Requires the ability to trouble shoot and resolve system user problems. Requires good communication skills, both written and verbal. Requires the ability to read and interpret technical computer manuals and program application instructions. Some knowledge of RPMS Patient Registration, Contract Health Management, Third Party Billing and Account Receivable packages. Must have in-depth knowledge of computer security and data privacy concepts; in-depth program of training concepts. Incumbent must have knowledge of MUMPS program troubleshooting and knowledge of AIX UNIX running on IBM RISC 6000 or other hardware. The Unix operating system is the most widely used platform operating Windows 98 and Microsoft Exchange. Must be skilled in tactfully working with people in coordination activities. Must also have skill in analytical problem solving and attention to detail correctly diagnose error situations. This includes the ability to achieve effective communications with management, within the technical development community, with medical professionals and with system users in the Cherokee Indian Hospital and support areas. This department works mostly with the team concept and shared knowledge. Must possess a valid North Carolina driver’s license.