To assist in coordinating the credentialing process for healthcare providers as required by federal state and accreditation standards. Under administrative review, is responsible for initiating and coordinating the clerical, secretarial functions required in effective implementation of administrative policies and administration of Medical/Dental Staff services.
Is responsible for assisting with creating and maintaining credentialing records (physical files and electronic).
Contact with Others
Has frequent contact with Executive Directors, program directors and personnel, general public, and Governing Board. Contact involves dealing with superiors, employees and general public, contractors, facility and maintenance vendors, Federal, State, Tribal agents, CIHA and IHS regarding explanations, discussions, procedures and obtaining approval. Contact requires a high degree of tact, courtesy, and business etiquette to maintain positive working relationships.
Works with and/or has access to highly confidential Division files, memos, contract proposals, personnel and payroll information of which would be considered confidential and should not be disclosed. Must adhere to all CIHA confidentiality policies and procedures, as well as the Privacy Act of 1974 and HIPAA.
Mental /Visual/Physical Effort
Close concentration and attention to detail are required while performing most duties of the job. Is subject to frequent interruptions, both by phone and in person, which require varied responses with each contact. The duties of this job routinely require standing, walking, and sitting, kneeling, crouching, reaching, seeing, speaking, and hearing. May occasionally move more than 10 pounds.
Works in normal business office environment with occasional visits to program sites while performing job duties. May involve contacts with patients in both well and illness status.
Responsibility for Accuracy
Data entry requires a high degree of accuracy. Work effects the accuracy and reliability of further processes, time schedules, staff time, and public relations. Most errors can be detected with proofing procedures. Errors may also have adverse effects on internal and outside relationships.
Follows well define procedures and guidelines in job duties with minimal or no supervision. Must communicate and respond appropriately to various situations. Judgment and initiative are required to maintain accuracy, efficiency, and to prioritize work and meet deadlines.
Failure to perform medical staff credentialing properly could jeopardize Joint Commission accreditation for the Cherokee Hospital and have serious adverse consequences in terms if third party collections and public perception. Data entry requires a high degree of accuracy.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.