Under supervision the incumbent is responsible for a variety of administrative and clinical skills established by the Primary Care Nurse Manager/MD/RN Lead. Under supervision he/she is responsible for following the plan of care established by the physician. The Certified Medical Assistant assists in performing and providing clinical care, duties, and tasks for patients of all ages.
Recognizes and reports to the registered nurse or medical provider abnormal findings related to vital signs, clinical signs and symptoms, and laboratory findings.
Implements administrative duties, but not limited to:
Implements clinical care including, but not limited to:
Complexity of Duties
The incumbent will be responsible for actively participating with a team of healthcare providers to provide and coordinate care. The incumbent will be expected to be positive and productive in the CMA role. The CMA role requires flexibility and the ability to work with team members who possess a variety of personalities. The CMA role necessitates the incumbent to always maintain a high level of integrity, poise, and control.
The LPN plans, schedules, and provides care in coordination with the medical care plan and attempts to solve problems with MD/RN guidance. This is done under the supervision of the RN Lead and the Director of Nursing for Primary Care. The work is evaluated for technical soundness and adherence to professional standards.
Contact with Others
Contacts are with patients, families, hospital personnel, and community agencies.
Contacts with patients and families are to provide and assist with care. With hospital personnel and community agencies, contacts are to exchange information for the purpose of coordinating patient care activities. The Nursing Assistant is assigned duties based upon the diagnosis of the patient, his/her condition, and special circumstances related to his/her needs.
The incumbent has access to highly confidential patient medical and personal information. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of all administrative, medical and personnel records and all other pertinent information that comes to the individual’s attention or knowledge. The Privacy Act carries both civil and criminal penalties for unlawful disclosure of records. Violation of such confidentiality shall be cause for adverse actions.
Responsibility for Accuracy
The incumbent is responsible for accuracy of work performed. The charge nurse, supervising registered nurse, or immediate supervisor reviews work for accuracy and determines steps to prevent errors from reoccurring. The Nursing Assistant will follow the plan of care established by the registered nurse according to individual patient needs and established hospital policies and procedures. The purpose of the work is to provide patient care that contributes to completion of the prescribed plan of care and discharge of the patient. The work affects the physical and psychosocial well being of the patients and their families. Completion of duties affects the attitude of patients and efficiency with which the hospital provides service and therefore could have a negative effect on patient outcomes.
Guidelines consist of nursing and medical policy and procedures, standing orders, standards of care, and hospital and agency policies. Must, also, comply with FPM, DHHS, PHS, IHS, and State regulations. The employee follows the medical or nursing care plan developed through the physician or registered nurse either in the clinical or inpatient setting. The employee determines the order and sequence of care provided to the patient based on the patient's condition and priorities of need.
Mental/ Visual/ Physical Effort
Work in the various services within the nursing department requires considerable walking, standing, bending, pushing, and lifting in helping patients to and from beds, wheelchairs, and stretchers. These same activities are required in moving equipment and medical supplies.
Resourcefulness and Initiative
The Certified Medical Assistant works under the direction and supervision of a physician, however nursing may be asked to verify various competencies.
Must be flexible in working hours. Work is performed in the clinic setting, which is responsible for treating patients with a wide variety of medical problems. Incumbent may be exposed to communicable diseases. Incumbent is required to comply with Employee Health Program guidelines including current immunization status of identified communicable diseases and safety precautions are sometimes necessary, such as use of personal protective equipment as required by hospital policy. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, irritant chemicals and explosive gases.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to tall patients/customers by seeking out opportunities to be of service.