Cherokee Indian Hospital Authority is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Social Worker - Inpatient
Job Code:2022-04-034
FT/PT Status:Regular Full Time
Salary Minimum$39,576
Salary Midpoint$49,470
Position Closes:

Job Responsibilities & Qualifications:

Primary Function

Responsible for ensuring that the medically related emotional and social needs of the patient are met and maintained on an individual basis in accordance with policies and procedures, and current federal, state and local standards, guidelines and regulations.


Job Description

  • Develops a comprehensive social history and psychosocial assessment that includes the patient’s problems, strengths, and preferences including cultural, religious and ethnic background and implications for the plan of care.
  • Communicates with patients, families, doctors, nurses, home health companies, nursing homes and other healthcare personnel and agencies.
  • Knows and understands all Medicare & Medicaid rules and regulations for a long-term care setting.
  • Coordinates healthcare services with home health, Analenisgi, nursing homes, assisted living facilities, Transit, EMS, women’s shelters, VA, DSS, Family Safety for APS and CPS, HELP program, homeless shelters, and transitional housing.
  • Understands various medical conditions and terminology.
  • Evaluates the psychosocial, emotional and physical status of patients to identify services needed after discharge.
  • Develops a comprehensive Discharge plan in collaboration with patient, multidisciplinary staff and referral agencies.
  • Verify Enrollment/Eligibility with the EBCI.
  • Discuss End of Life options (Advanced Directives, Five Wishes, DNR’s, Palliative Care and Hospice).
  • Acts as a liaison with social, health and community agencies, tribal, state, and federal.
  • Coordinates family and community resources as needed to solve financial needs and to promote emotionally security, interacts with Family Safety/D.S.S. in various counties, understanding policy and regulations.
  • Assists patients/families to complete Medicaid/ Disability application as needed.
  • Initiate Home Health, Palliative Care and Hospice referrals.
  • Provides a list of participating Medicare home health agencies that are available and serve the patient’s geographic area.
  • Provides bereavement-counseling services to families.
  • Arrange for DME as indicated.
  • Proficiency in basic computer applications, such as Microsoft Office applications, EHR, RPMS.
  • Takes part in facility in-service programs as required.
  • Able to interpret and implement facility policy.
  • Provides a recording system for obtaining, recording, and filing of S.S. Data.
  • Provides and trains staff on facility policy and in-service.
  • Observes all facility safety policies and procedures.
  • Accepts assigned duties in a cooperative manner.
  • Performs other related duties as directed by his/her supervisor in an effective, timely and professional manner.
  • Observes infection control program.
  • Assumes Quality Assurance duties as assigned.
  • Participate in Performance Improvement projects
  • Assumes accountability for all data contained in employees' handbook.
  • Comes to work in neat, clean attire, presents an appropriate professional appearance as scheduled, and consistently demonstrates dependability and punctuality.
  • Consistently works cooperatively with patients, families, inpatient hospitalist physicians, consultants and outside providers.
  • Understands and complies with applicable Federal, State and local regulations and requirements.
  • Other duties as assigned.



  • Bachelor’s Degree in Social Work from an accredited school, or the equivalent in work experience required.
  • State certification is preferred.
  • Position will require six months to become proficient in most phases of this job.
  • Experience can be documented through education or work related experiences.
  • Must possess a valid North Carolina driver's license.


Job Knowledge

  • Must have thorough knowledge of the office procedures, policies and guidelines of the Cherokee Indian Hospital.
  • Must be able to operate a keyboard, calculator, telephone, copy machine, facsimile, postage machine, and other office equipment as required.
  • Must have computer skills and knowledge of specified software applications.
  • Must have the ability to write routine reports and correspondence.
  • Requires the ability to organize work, deal effectively with the public, communicate effectively, both verbally and in writing, follow instructions, and work independently or as member of a group.
  • Must be able to collate and compile data and prepare reports and summaries.
  • Must possess a practical knowledge of the facility’s organization and services, the basic rules and regulations governing visitors and resident treatment, and practical knowledge of standard procedures.


Contact with Others

Interacts frequently with patients, coworkers, and other health care professionals both in person and by phone. Will have daily contact with patients and their families for the purpose of exchanging information, gathering data, and providing assistance. The individual will be responsible for informing the patient or the patient’s family of his or her freedom to choose among participating Medicare providers and, when possible, respect the patient’s and family’s preferences when they are expressed. Sensitivity is required when dealing with patients and their families. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Cultural sensitivity to patient needs is required. Contacts may also include other departments regarding nursing services and treatment.


Confidential Data

All patient information is considered highly confidential and should only be disclosed in accordance with the guidelines of hospital policies and procedures. The Privacy Act of 1974 mandates that the incumbent shall maintain complete confidentiality of administrative, medical, personnel records, and all other pertinent information that comes to the individual's attention or knowledge. The Privacy Act carries both civil and criminal penalties for unlawful disclosure of records. Violation of such confidentiality shall be cause for adverse actions. Improper handling of information could be detrimental to Cherokee Indian Hospital.



Close attention to detail and mental concentration are required while performing duties. Is subject to frequent interruptions requiring varied responses, which can cause distractions. Work is mostly sedentary, yet requires walking, standing, and bending. Some minor lifting (usually no more than 25 pounds) and assisting residents into and out of chairs is occasionally necessary. Must be able to speak, write and hear.


Work Environment

Works in an office environment with frequent exposure to communicable diseases. Must adhere to OSHA universal precautions to maintain a safe work environment. Following established protocol should prevent the likelihood of transfer of disease or infection. May be necessary to work when Administrative leave is granted if patient care is compromised.  May be exposed to blood and body fluids.


Responsibility for Accuracy

Incumbent is responsible for accuracy of work performed. Documents in the medical record that Home Health agencies or skilled nursing facilities was presented to the patient or to the individual acting on the patient’s behalf. Inserts forms in charts as necessary. Records appropriate data into departmental log. Prioritizes work according to urgency of situation and/or medical information received about patient. Completion of duties affects the efficiency with which the facility provides services and therefore could have an indirect, negative effect on patient outcomes. Proofing and editing procedures by supervisor will detect most errors. Inaccuracies could result in confusion and delays in mandatory reporting, missed appointments and meetings. Could also impact the flow of productivity and lifesaving necessities if a patient’s medical information is not accurate, up to date and readily available.


Resourcefulness & Initiative

Follows well defined policies, procedures, Privacy Act guidelines, and standard practices in most duties. The supervisor provides specific, detailed guidelines covering all assignments. The employee does not deviate from guidelines unless authorized. Judgment and initiative are required to maintain accuracy, complete tasks efficiently and follow through on recurring assignments. Must be resourceful and communicate effectively in order to respond appropriately to various situations. Work is primarily reviewed in terms of overall quality and efficiency of service provided to residents. Requires the ability to develop appropriate client case management, accurately assess situations, plan and coordinate activities, and solve problems. Must be resourceful when responding to changing circumstances.


Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.