Provides support and assistance in functional areas of the Human Resource Department, including but not limited to the hiring process, training, performance management process, drug testing, corrective action appeals, health and retirement benefits, and providing counsel and personnel policy related assistance to all Cherokee Indian Hospital employees. Also performs various secretarial functions in the support of daily operations within the Human Resource Department such as greeting visitors, answering phones, taking messages, making copies, and filing.
Must use problem-solving skills and be able to analyze data that requires a fast response or course of action. Must be able to work independently using a considerable amount of judgment and creative thinking in order to assist in the creation of policy and procedures to set precedent and limits for CIHA employees. Requires the ability to write reports, instructions, power-point formatting for trainings, and illustrations to CIHA management in clear and concise manner.
Works under the specific guidance and direction of the Employment Manager where definite objectives or goals are established.
Interacts frequently with CIHA employees of all positions and levels of authority as well as the CEO, Executive Directors and Governing Board. Outside contacts include employees of other tribal entities as well as corporate, employment agencies, HR professionals, and a wide range of others in the performance of job duties. Nature of contacts requires a high degree of tact, courtesy, professional decorum, trust, and consistency.
Highest level of confidentiality is required due to access of personnel files, compensation levels, performance management process document, and other pertinent information. Has access to payroll information which is highly confidential and requires much discretion to avoid damaging employee relations. Must adhere to all CIHA confidentiality policies and procedures.
A high degree of concentration is required while interpreting policies and procedures, preparing reports, reviewing documents such as corrective actions and corrective action appeals. Subject to frequent interruptions, requiring varied responses. Must be able to handle multiple tasks. Must be able to work at a fast pace and in stressful situations. Must be able to read, write, speak, and understand English. Job duties required visual acuity, manual dexterity, and the ability to speak, hear, walk, sit, bend, and reach with both arms and hands. Must be able to lift up to 25 pounds and carry up to 5 pounds on a repetitious basis.
Normally works in a business office setting.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.