Primary Function

Provides support and assistance in functional areas of the Human Resource Department, including but not limited to the hiring process, training, performance management process, drug testing, corrective action appeals, health and retirement benefits, and providing counsel and personnel policy related assistance to all Cherokee Indian Hospital employees.  Also performs various secretarial functions in the support of daily operations within the Human Resource Department such as greeting visitors, answering phones, taking messages, making copies, and filing.

Job Description

• May be necessary to work when Administrative Leave is granted. 
• Facilitates and supports all employment related initiatives;
• Coordinate development programs for participants, new hires, non-employees such as contractors, students, and volunteers, individual employees and whole departments throughout Cherokee Indian Hospital
• Maintain onboarding documentation as needed
• Conduct initial assessments of internal and external candidates to determine if minimum qualifications are met
• Manage online applications
• Inform of trends and innovative recruiting techniques
• Informed of changing demographics of the local area in regard to labor relations and population changes
• Conduct Job Fairs and recruiting efforts
• Interpret hiring policies and procedures for employees and managers in functional areas
• Identify candidates using the latest online recruiting sources and methodologies
• Train employees on new processes/functionality as needed
• Provide clerical support for departments as needed
• Monitor personnel status changes and updates all personnel related files to reflect such changes as names, position, wages, transfers, etc.
• Responds to employee questions regarding their personnel policies and related personnel issues; and assists as needed to resolve questions or problems, may refer to the Supervisor or Manager if needed.
• Process hire/denial letters
• Ensures copies of all outgoing paperwork are kept in the appropriate folders, i.e. applications, conversion sheets, job descriptions, etc.
• Runs errands for the office as requested.
• Maintains a neat and orderly work area
• Assists other staff members in their assigned “special” tasks when available.
• Performs other duties as assigned by the Human Resource Manager
• Proficient in the use of Windows based office software including but not limited to Microsoft Office, Word, Excel, PowerPoint and Outlook
• Demonstrated teamwork behaviors and attitudes
• Self-motivated; self-starter, must work without close supervision
• Basic math skills

Education & Experience

• HS Diploma or GED required

• Bachelor degree from an accredited college in Human Resources, Business Management or other business related field with two years of HR, Personnel, or verifiable work experience; or, Associated Degree plus six years work experience in Human Resources, Information Technology, or Finance is required. 
• Must have a Valid Driver’s License
• Nine to twelve months in this position would be necessary to become proficient in most phases of the job.

Job Knowledge

• Must have fundamental knowledge of concepts, practices, and procedures of Employment, Personnel, Drug Testing, Employee Assistance Programs, and Computer Applications. 
• Requires the knowledge of CIHA policies and procedures including but not limited to the personnel policy, hiring procedures, fiscal policy, and other employment related areas like Indian Preference and Fair Labor Standards Act. 
• Must have knowledge of CIHA organizational structure. 
• Must have verifiable computer skills, (GEMS preferred), and preferably certifications in Microsoft Excel, Access, and Word. 
• Must have knowledge of office procedures, office equipment, and other administrative functions. 
• Must have strong interpersonal, oral, and written communication skills.
• Knowledge of current labor and employment law
• Must be willing to obtain NC Notary Public within 90-day probationary period. 

Complexity of Duties

Must use problem-solving skills and be able to analyze data that requires a fast response or course of action.  Must be able to work independently using a considerable amount of judgment and creative thinking in order to assist in the creation of policy and procedures to set precedent and limits for CIHA employees.  Requires the ability to write reports, instructions, power-point formatting for trainings, and illustrations to CIHA management in clear and concise manner.

Supervision Received

Works under the specific guidance and direction of the Employment Manager where definite objectives or goals are established. 

Contact with Others

Interacts frequently with CIHA employees of all positions and levels of authority as well as the CEO, Executive Directors and Governing Board.  Outside contacts include employees of other tribal entities as well as corporate, employment agencies, HR professionals, and a wide range of others in the performance of job duties.  Nature of contacts requires a high degree of tact, courtesy, professional decorum, trust, and consistency.

Confidential Data

Highest level of confidentiality is required due to access of personnel files, compensation levels, performance management process document, and other pertinent information.  Has access to payroll information which is highly confidential and requires much discretion to avoid damaging employee relations.  Must adhere to all CIHA confidentiality policies and procedures.

Mental/Visual/Physical Effort

A high degree of concentration is required while interpreting policies and procedures, preparing reports, reviewing documents such as corrective actions and corrective action appeals.  Subject to frequent interruptions, requiring varied responses.  Must be able to handle multiple tasks. Must be able to work at a fast pace and in stressful situations.  Must be able to read, write, speak, and understand English.   Job duties required visual acuity, manual dexterity, and the ability to speak, hear, walk, sit, bend, and reach with both arms and hands. Must be able to lift up to 25 pounds and carry up to 5 pounds on a repetitious basis.

Environment

Normally works in a business office setting.

Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.