Supervises and coordinates the general and specialized housekeeping daily operations within the Cherokee Indian Hospital facilities according to established sanitation standards, CIHA, and applicable OSHA guidelines. Is responsible for ensuring a positive patient experience through maintaining sanitary facilities and a safe environment by adhering to all infection control protocols relating to EVS.
Complexity of Duties
Deals with varies situations which require planning and problem solving skills. Must analyze situations and take appropriate actions. Initiative and motivation are necessary to maintain accuracy and complete tasks efficiently. May supervisor up to 15 employees.
Works under the general supervision of the EVS manager.
Responsibility for Accuracy
Normal review and quality audits would detect most errors, undetected errors could have minimal or far reaching effects. Must ensure all procedures and standards are followed to reduce the risk of disease or exposure to unsafe situations.
Contact with Others
Interacts with coworkers, medical professionals and the public where tact, courtesy and professional etiquette are required. Must maintain a positive image and working relationship with others.
Has access to employee information and management discussions which should be kept confidential. Must adhere to all CIHA confidentiality policies and procedures.
Close attention to detail is required for some procedures and normal alertness for much of the time. Job duties require extensive physical effort such as walking, reaching, bending, pushing, pulling and often working in awkward positions. Must have visual acuity, manual dexterity and be able to speak and hear.
Has contact with potential disease or accidents such as falls, back strain, electrical shock or minor cuts to fingers and hands. Has some contact with biohazard substances and cleaning solutions which must be handled properly. Following established safety guidelines would reduce the risk of injury or disease. Has exposure to biohazards where OSHA standards must be followed.
Extent of Supervision
Responsible for the housekeeping groups adherence to all applicable guidelines, policies and procedures. Participates in the selection, motivation, training and evaluation of employees.
Scope of Supervision
Oversees 8 – 10 employees.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.