The primary responsibility of the Beauty for Ashes (BFA) program manager will be to ensure that all aspects of the BFA program, and supporting service lines, operate with the highest level of efficiency from both the staff and the patient perspective. The BFA manager will ensure that patients have the best chance for achieving positive outcomes, by focusing on development and implementation of the highest quality service possible.
The Beauty for Ashes program manager will provide administrative and clinical supervision for the full continuum of behavioral health services (both in and outside of the Analenisgi clinic) that support the BFA program. These services include, but are not limited to, individual group, and family therapy as well as any enhanced clinical services deemed appropriate. Supervisory responsibilities include, but not limited managing and facilitating. BFA (and related service line) trainings. Direct supervision of program staff, Managing program logistics, and community outreach efforts.
The BFA manager will also be responsible for providing direct services in the role(s) of care team leader, learning circle leader, presenter in the Beauty for Ashes Service, Advanced Learning Education and Training (ALET), and Learning Circle Leaders Training for those referred to the program services who are EBCI and IHS eligible or in partnership with the needs of the community. The BFA manager will provide clinical screening and comprehensive clinical assessment, treatment plan development, and provision of individual, group and family therapy and peer-led groups using evidenced based models and or culturally appropriate trauma-informed approaches.
Direct Service Functions
Complexity of Duties
This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem-solving skills in order to be effective. Judgment often involves decisions that may have life or death results.
Works under the direct guidance of the Behavioral Health Director where goals, objectives, policies, and procedures are defined, but require judgment in application. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives.
Responsibility for Accuracy
Failure to provide adequate clinical services or to properly manage and direct activities could result in poor client outcomes, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for the adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or serious health risks to patients.
Contacts with Others
Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity andconfidentiality practices are required when dealing with patients and families.
The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy and HIPAA requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations.
Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time. Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.
The employee works primarily in a hospital or outpatient clinical environment but may be required to work at other offices and locations. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.
Some travel is required. Infrequent overnight travel may be required for meetings or to attend training.
In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient’s life or save a patient from serious harm, regardless of the individual’s clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.