Cherokee Indian Hospital Authority is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Beauty for Ashes Program Manager
Job Code:2022-08-021
FT/PT Status:Regular Full Time
Salary Minimum52,339
Salary Midpoint65,424
Position Closes:

Job Responsibilities & Qualifications:

Primary Function

The primary responsibility of the Beauty for Ashes (BFA) program manager will be to ensure that all aspects of the BFA program, and supporting service lines, operate with the highest level of efficiency from both the staff and the patient perspective.  The BFA manager will ensure that patients have the best chance for achieving positive outcomes, by focusing on development and implementation of the highest quality service possible.


The Beauty for Ashes program manager will provide administrative and clinical supervision for the full continuum of behavioral health services (both in and outside of the Analenisgi clinic) that support the BFA program. These services include, but are not limited to, individual group, and family therapy as well as any enhanced clinical services deemed appropriate. Supervisory responsibilities include, but not limited managing and facilitating. BFA (and related service line) trainings. Direct supervision of program staff, Managing program logistics, and community outreach efforts.


The BFA manager will also be responsible for providing direct services in the role(s) of care team leader, learning circle leader, presenter in the Beauty for Ashes Service, Advanced Learning Education and Training (ALET), and Learning Circle Leaders Training for those referred to the program services who are EBCI and IHS eligible or in partnership with the needs of the community. The BFA manager will provide clinical screening and comprehensive clinical assessment, treatment plan development, and provision of individual, group and family therapy and peer-led groups using evidenced based models and or culturally appropriate trauma-informed approaches.



Job Description

Management Functions

  • Serve as the Beauty for Ashes Program manager.
  • Provide clinical and administrative supervision to logistics staff, support staff, volunteers, clinicians and case managers.
  • Ensure adequate coverage for essential functions at all times.
  • Ensure adequate staffing of the Beauty for Ashes program services by managing schedules and leave requests

  • Must be able to work a flexible schedule during events (early morning, late evenings and weekends, as set).   
  • Able to work at an external location for events as needed.

  • Assist with recruitment and interviewing prospective employees and volunteers.
  • Ensure appropriate clinical supervision for all staff and volunteers through weekly case staffing and individual supervision where indicated.
  • Ensure appropriate use of culturally- appropriate and evidenced based approaches.
  • Work closely with the Behavioral Health Director/Assistant Director, Behavioral Health Medical Director/Assist Director and other leadership team members to ensure capacity to serve adults, children and families, as assigned.
  • Ensure timely access to care.
  • Ensure appropriate clinical triage and disposition for clients or those served according to procedure for emergent, urgent and routine requests.
  • Ensure appropriate response to individuals in crisis.
  • Ensure clinical and support staff coverage for services provided.
  • Identify funding sources and develop proposals to ensure continuation of services as prioritized.
  • Ensure knowledge and referral of services to appropriate levels of care.
  • Ensure effective team work across all ages, disabilities and programs to meet the behavioral health and social needs of the EBCI.
  • Ensure complete, accurate and timely documentation and billing for services.
  • Plan future events of all Beauty for Ashes Program Services in coordination with leadership.
  • Ensure continuation and on-going development of all Beauty for Ashes Program services in support of the population assigned.
  • Communicate regularly with the Behavioral Health Director, Behavioral Health Medical Director, BH leadership team and CIHA executive management staff as appropriate.
  • Develop and maintain collaborative relationships with internal and external stakeholders.
  • Monitor work flow, case assignment and employee performance to achieve or exceed productivity standards set for individual employees and the department.
  • Coordinate with universities for clinical internships and ensure appropriate supervision of interns, as assigned.
  • Provide staff training as directed, according to expertise and scope of practice.
  • Manage departmental contracts as assigned.
  • Ensure support for strategic objectives.
  • Ensure service coverage as assigned of organizational objectives associated, but not limited service line.
  • Ensure after hour coverage for on-call, as assigned.
  • Ensure relationships and a coordination of services amongst internal and external services.
  • Ensure policy and procedure development of the program assigned.
  • Carry out vision created for Cherokee Indian Hospital customer owners as outlined by BH Director.
  • Develop policies and procedures for BFA program to carry out program vision and maintain compliance with applicable Tribal, CIHA, State, Federal and accreditation standards.
  • Ensure compliance with policies and procedures.
  • Partipate in, and initiate, quality assurance measures for the BFA program.
  • Review and utilize patient and staff feedback from survey data and/or direct communication to support continuous quality improvement efforts.
  • Other duties as assigned


Direct Service Functions

  • Provide services to EBCI and other eligible persons including but not limited to interviews, comprehensive clinical assessments, treatment planning, individual, group and family therapy, case management, peer and clinical-led learning circles, trainer positions in program and client advocacy according to agency and licensure standards.
  • Working in collaboration with the treatment team, conduct psychosocial assessments to determine patients' needs and resources (both family support and community support).
  • Collaborate with the medical staff and other health professional/agencies in developing a viable therapeutic team network to facilitate and establish patterns of cooperative efforts and to facilitate patient care, discharge and follow-up.
  • Provide counseling to patient and family in matters directly related to patients' limitations, finances, adjustments to medical condition and ongoing treatment.
  • Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate.
  • Responsible for comprehensive clinical assessment, development of treatment plan recommendations for intervention, supervision of treatment plan implementation, case management and attendance at treatment team meetings to review data and adjust treatment plans.
  • Responsible for conducting individual and family therapy sessions, as necessary.
  • Responsible for ensuring court ordered assessment and treatment services.
  • Implements and follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPPA, JCAHO, CFR 42, or other licensing bodies.
  • Responsible for attending clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan.
  • Development of individual treatment plans including comprehensive assessment, development of time limited, quantified, measurable, and salient goals, and prescribing procedures and interventions which facilitate goal attainment. Treatment plans must be consistent with the patient diagnosis, agency quality assurance guidelines, and level of care policies.
  • Assists in attaining and maintaining accreditation by the Joint Commission of Health Care Organizations.
  • Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
  • Participates in the provision of periodic in-service training for non health care practitioner members of the clinical and administrative staff on subjects germane to clinical and case management, services. This shall include responsibility for developing and implementing psycho educational programs, community relations, information and referral.
  • Timely document all treatment and clinically significant events for the medical record in the manner prescribed by CIHA policies and procedures.
  • Ensure proper storage of all program coaching documentation is kept secure (ie. participant’s feedback given).
  • Provides written, telephone, and face to face consultation services to various persons and organizations which affect the patient. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Analenisgi BH and CIHA at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
  • Participate in community planning and implementation of programs to further develop and resolve such complex issues as improving coordination of services or developing programs to serve the community.
  • Direct service expectations for this position are adjusted to account for administrative responsibilities. This position is expected to provide sufficient billable/reimbursable services to achieve the productivity standard established for this position. Standard is based on "actual minutes" billable/reimbursable hours of service provided, divided by available service hours in a given period.
  • Expected to obtain continuing education both through in-service training and through access and tuition payment for approved training seminars and workshops.
  • Ensures call crises services on a rotating basis with other staff.


  • Master’s Degree in social work, or counseling required; or doctoral level Psychology degree must be obtained from an accredited university that is accepted by appropriate licensing agencies in NC.
  • Must be licensed in NC in specific discipline including Licensed Clinical Social Work, Licensed Mental Health Counselor (LSCW or LMHC), or Licensed Clinical Psychologist;
  • Must show competence in Substance Abuse by licensure/certification or comparable experience (ie. LCAS).
  • Must have full CCS or be willing/able to obtain CCS (intern) credential, as needed.
  • A minimum of 3 years of direct practice with diagnostic, therapeutic experience
  • 2 years or more management/supervisory experience


  • Must have experience in audit/quality functions and critical thinking skills.
  • Must be approved for and maintain medical credentialing, upon hire
  • Must be proficiency in Microsoft Suite (Excel, Word, PowerPoint), and electronic health Records/documentation software
  • Must have 3 years of healthcare experience working within a multi-disciplinary team
  • Must possess valid drivers' license.
  • Specific experience working with Native Americans preferred.
  • Must possess valid drivers' license.

Job Knowledge

  • Knowledge of individual, group and couples’ modalities with expertise in crises intervention with individual and families experiencing acute episodes of distress.
  • Ability to ascertain the potential lethality of a situation and respond and refer accordingly.
  • Ability to learn computerized treatment systems including but not limited to RPMS, and ability to maintain records and files manually and on the computer.
  • Considerable originality and initiative are required in the daily performance of tasks.

  • Considerable knowledge of principles, techniques, and practices, and their application to complex casework, group work, and community problems.
  • Considerable knowledge of a wide range of medical, behavioral and psychosocial problems and their treatment.

  • Considerable knowledge of governmental and private organizations and resources in the community.
  • Considerable knowledge of the laws, regulations, and policies, which govern the program.
  • Considerable knowledge of medical terminology, disease processes, and their treatment as they relate to decisions regarding clinical interventions and appropriate therapies based on medical or psychological diagnosis.
  • Significant knowledge of substance abuse to include diagnostic criteria for abuse, dependence, intoxication and withdrawal of all drug classifications, methods of evaluation and assessment, impact of mental illness on patient’s ability to negotiate treatment recommendations, current treatment approaches, modalities of care, and substance abuse and other programs or services available to patients.
  • Skill in establishing rapport with a patient and in applying techniques of assessing psychological, behavioral, and psychosocial aspects of patient’s problems.
  • Ability to establish and maintain effective working relationships with members of caseload and their families, other professional disciplines, and a variety of governmental and private resources and organizations in the community.
  • Ability to express ideas clearly and concisely and to plan and. execute work effectively.


Complexity of Duties

This position is responsible for assisting in maximizing the available resources to meet the behavioral health needs of the community. Must have the ability to interpret policy, laws and regulations in order to make decisions when a precedent is not available. Duties require the application of clinical judgment and problem-solving skills in order to be effective. Judgment often involves decisions that may have life or death results.


Supervision Received

Works under the direct guidance of the Behavioral Health Director where goals, objectives, policies, and procedures are defined, but require judgment in application. Works independently within applicable licensing regulations where latitude for creative thinking, initiative and discretion are given to achieve department goals and objectives.


Responsibility for Accuracy

Failure to provide adequate clinical services or to properly manage and direct activities could result in poor client outcomes, delays in patient treatment, and negative patient and community relations. Ineffective health planning could have adverse effects on the health status of the community by limiting access to necessary resources. Accuracy of data and research is critical in the allocation of tribal resources. Employee is responsible for the adherence to policy and procedure. Inappropriate actions or inaccuracies in judgment could result in improper diagnosis and treatment, serious liability for the tribe, or serious health risks to patients.


Contacts with Others

Interacts frequently with coworkers, hospital staff, patients, and other health professionals for the purpose of exchanging information, obtaining, or providing assistance. Serves on various local, community, and health committees, boards and advisory councils, as appropriate. Tact, courtesy, and professional conduct are required to maintain positive working relationships. Utmost sensitivity andconfidentiality practices are required when dealing with patients and families.


Confidential Data

The provision of medical care requires that the incumbent maintain strict appropriate confidentiality regarding all patient information. The employee will have access to patient records and highly confidential information and must function with utmost integrity to safe guard this information. The employee complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy and HIPAA requirements. Violations of confidentiality regulations may result in disciplinary action and other action as allowed by federal regulations. 



Job duties can be mentally and emotionally stressful at times given the complexity of the duties, management and supervision of staff and the clinical areas being addressed with the people being served. Close mental concentration and attention to detail are required. Physical activities require the ability to be mobile, sit, reach, bend, and be in front of groups and deliver training for extended periods of time.   Some physical exertion and stamina is required such as required to transport training materials or to travel. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs. 

  • Position requires: stand (under 1/3 time); walk (under 1/3 time); sit (to 2/3 time); talk or hear (over 2/3 time).
  • Weight lifted or force exerted: none.
  • Special vision requirements: Close vision (clear vision at 20 inches or less).



The employee works primarily in a hospital or outpatient clinical environment but may be required to work at other offices and locations. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.


Some travel is required.  Infrequent overnight travel may be required for meetings or to attend training. 


Emergency Privileges

In the case of an emergency, any member of the Medical Staff, to the degree permitted by his/her license shall be permitted to do everything possible to save a patient’s life or save a patient from serious harm, regardless of the individual’s clinical privileges. This shall be defined as those situations in which a delay could result in serious harm or death and in which a more qualified member is not immediately available.


Customer Service

Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.