Employment

Primary Function

The Residential Technician at the Residential Support Program has primary responsibilities including: Coordinate and provide a quality residential environment that delivers optimal support to individuals involved in a supportive residential recovery home setting. Provide daily supervision of and interactions with the clients of the program.  Communicate regularly with other staff to ensure adherence to the treatment plan goals for clients. 

Job Description

• Supervision of female specific residential living quarters for all shifts.
• Works with all patients in clinical settings.
• Regular and predictable attendance is an essential requirement of this position. This position may require nights/weekends shifts.
• Consistently adheres to, enforces, and effectively implements agency and program policies and procedures and keeps current of any changes in policies and procedures.
• Accurately accounts for the whereabouts of each client by conducting and documenting facility whereabouts in accordance with agency policy and procedures.
• Maintains an active presence in the facility by conducting frequent circulations of the facility.  Checks for unsafe conditions and facility cleanliness. Documents and corrects conditions/takes steps to correct conditions as required.
• Completes scheduled activities including, but not limited to: intakes, observing urine drug screens, room searches, and emergency drills (fire, etc.) in accordance with established policies and procedures.
• Supervises the daily activities of clients while in the facility to include, but not limited to: medication administration, work units, therapeutic activities, and recreation, visitation, and meal times.
• Intervenes as necessary to protect clients from injuring other clients, staff, and/or themselves according to policy.
• Effectively communicates emergencies in a timely manner to co-workers and the Residential Supervisor and Residential Treatment Manager as required. Completes required documentation in an accurate timely manner.
• Observes and collects urine specimens in accordance with Agency policy and procedure. Ensures collection information is entered in the EHR in an accurate and timely manner.
• Monitors client visitation periods. Terminates visitation according to program procedures as necessary.
• Ensures outside individuals, visitors, guests, public law enforcement and safety personnel sign the appropriate documents (e.g., sign-in sheets, confidentiality agreements, etc.). Asks for identification to ensure accountability.  Informs guests of the rules around visitations.
• Conducts searches for contraband (e.g., pat downs, lockers, etc.) in accordance with Agency policy and procedure. Properly documents all searches. Follows chain of custody issues with regard to contraband.
• Complies with Agency medication policy and procedures. Accurately maintains related records (e.g., logging, inventory, counts, and audits). Immediately reports any discrepancies to the Residential Supervisor and Residential Treatment Manager.
• Assists in obtaining shift coverage if taking time off.
• Remains awake and alert while on duty to ensure responsiveness to staff, client, and/or facility needs.
• Transports clients as directed and follows agency standards, rules, regulations, and all laws for safe transport.
• Monitors Agency vehicle use and maintenance needs and accurately reports any problems to appropriate staff.
• Maintains appropriate boundaries with clients as outlined in Agency Code of Ethics, Relationships with Clients, Former Clients, and Notification Requirements, and other policies.
• Expresses empathy regarding client situations as appropriate.
• Maintains telephone coverage during hours on duty. Answers calls courteously and professionally, directs calls appropriately, and takes accurate messages as necessary.
• Interacts professionally with employees, visitors, guests, law enforcement, court, and safety personnel.
• Facilitates groups as assigned or directed.
• Obtains required training hours on an annual basis.
• Attends staff meetings and required training sessions.
• Complies with all Agency security standards, including procedures and electronic equipment/devices.
• Communicate essential information to staff and solicit feedback/input from staff; Promote and encourage communication between clinical, supervisory and residential staff; Conduct routine supervisory meetings.
• Ensure compliance with Joint Commission Behavioral Health standards, rules and regulations.
• Ensure new residents are oriented to the program. Oversee staff follow-through on resident care plans and support for supervision of residents. Respond to complaints, concerns and requests in a timely and effective manner.
• Works with program staff to conduct satisfaction surveys from current and former residents.  Provide information received regularly to management. Respond to satisfaction surveys when possible.
• Represent Cherokee Indian Hospital Behavioral Health Services at community events, position related activities, and meetings.
• Interface with staff (Manager, Cultural Coordinator, Therapists, etc.) to provide and implement quality activities for the residents utilizing creative and cost-effective ideas that target the varied interests of residents, providing recovery-based interventions.  Produce and circulate Activity Schedules.
• Document all treatment and clinically significant events for the medical record in the manner prescribed by CIHA policies and procedures.
• Follow all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPAA, JCAHO, CFR 42, or other licensing bodies.
• Work with the CIHA maintenance staff to ensure the cleanliness, maintenance and repair of facilities, grounds, furnishing, equipment and vehicles.
• Participate in treatment program cross training, in order to assist with fulfilling other programmatic needs, such as work units supervision, kitchen, housekeeping, maintenance/grounds, client supervision, intake/discharge coordination, etc. This position will assist in various capacities as needed.
• Operate in a support role as assigned in the Beauty for Ashes program and services
• Others duties as assigned.

   

  Education/Experience/Minimum Qualifications

  Required

• Must be female to ensure gender specific job requirements.
• High School Diploma or equivalent required.
• Certification or ability to obtain Certification in First Aid/CPR.
• Demonstrated ability to communicate in verbal and written formats to meet position requirements.
• Computer skills including use of Microsoft Office. Ability to learn and use Electronic Medical Records, and other software programs as needed.
• Ability to work independently with flexible hours.
• Must possess valid drivers' license.

  Preferred

• Specific experience working with Native Americans.
• Certified Peer Support Specialist.