Primary Function

The Business Analyst assists Cherokee Indian Hospital Authority’s (CIHA) and EBCI Tribal Option’s with translating business requirements into technical processes. Responsibilities for the Business Analyst includes owning and developing relationships with partners to optimize and enhance business operations.

Job Description

• Evaluate business processes, anticipate requirements, uncover areas for improvement and develop/implement solutions.
• Facilitate and help the team understand and define "how" the capability required can be accomplished, while influencing the “what.”
• Lead ongoing reviews of business process and develop optimization strategies
• Conduct meetings and presentations to share ideas and findings.
• Demonstrate and champion user-centered design principles.
• Leverage prior experienced in the health care space to resolve a wide range of issues in creative ways.
• Cultivate a knowledge of the care management solution business and customer needs.
• Create, analyze, and validate details on back-end/source system capabilities. (e. g: identify data sources and/or provide mapping/spec definition etc.).
• Contribute to refinement/grooming user stories, test scenarios etc., working closely with client subject matter experts, sprint team and other teams/stakeholders.
• Define configuration, integration, reporting, and automation requirements for CIHA.
• Develop and maintain system flow diagrams depicting ‘As is’ and future state considerations.
• Develop and maintain data flow diagrams for system data integrations.
• Own and develop relationship with partners, working with them to optimize and enhance our integration.
• Report on common sources of technical issues or questions and make recommendations.
• Constantly be on the lookout for ways to improve monitoring, discover issues and deliver better value to the customer.
• Participate in system design, development, testing, and deployment.
• Work collaboratively with design & development teams daily.
• May deliver presentations on topics including measurement, analysis, improvement and control.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.

Job Knowledge

• 3 years of EHR or Care Management Platform experience.
• Data Flow Analysis
• Programming Language

Education/Experience

• 3+ years of professional experience in the Healthcare technology industry
• Bachelor’s degree in an IT or Business-related field
• Strong business acumen and strategic thinking
• Excellent writing skills, able to convey complex ideas clearly and simply
• Excellent communication skills and experience presenting ideas to customers and internal leaders
• Demonstrate technical proficiency with one or more programming languages, such as SAS, SQL, R, or Python
• Professional experience as a business analyst within a management care organization
• Experience working in an agile delivery model is desirable
• Experience working at a business for an Indian Health Care Provider preferred
• Experience conducting market research to gather data
• User design input experience and interest a plus