Provides direct emergency care/services to pediatric, adolescent, adult and geriatric patients. Responsible for providing the full range of care to patients by examining, diagnosing, and treating patients and their families in Family Medicine, Internal Medicine, and Emergency Medicine. The purpose of the work is to treat a wide range of medical problems, which affect the health, and well-being of patient and families served.
Complexity of Duties
The work consists of broad processes and functions in Family Medicine, Internal Medicine, or Emergency Medicine involving diagnosis and treatment of patients with an extremely wide variety of physical and emotional problems. The work is characterized by its intensity of effort and involves both episodic and preventive care carried on concurrently in inpatient, outpatient, and emergency room settings. The work is often difficult to perform because of fear and skepticism by patients, undefined problems presenting in advanced stages and often-conflicting data. The work requires continued efforts to establish programs and to resolve chronic medical problems among the population served. The work my require originating new techniques and concepts.
The Emergency Department Medical Director provides administrative directions with assignments in terms of broadly defined missions and functions. The medical officer has responsibility for planning and carrying out the work independently. Results of the work are considered as technically authoritative. Work is reviewed through a peer process for quality of services provided. The medical officer keeps the supervisor informed on controversial matters or far-reaching implications.
Responsibility for Accuracy
A high degree of accuracy is required in the proper care of patients. Undetected errors could have minimal to life threatening results. Work is reviewed retrospectively through quality audits.
Guidelines include IHS manuals, Cherokee Hospital policies and procedures, medical journals and textbooks, and Cherokee Service Unit Medical Staff bylaws, rules, and regulations. Guidelines are broadly stated. Professional judgment must be exercised to determine the proper course to be taken in the care of patients. In nearly all cases, the physician’s judgment is the key factor in determining whether guidelines are to be adhered to or deviated from or whether new guidelines need to be developed.
Contacts with Others
Personal contacts are with patients and their families, other staff at the Service Unit and field health clinics, outside providers and administrative staff of referral hospital, and tribal representatives. Personal contacts are to elicit pertinent medical information from patients and to treat patients. Other contacts are to encourage and promote health regimens in an effort to improve health, to plan, coordinate or advise on work efforts, and to resolve operating problems. Contacts with patients’ families are to provide information on patient’s condition and to counsel family on care required. A significant amount of contacts involve resolution of problems in treatment of patients through discussion with consulting specialists, federal and state health officials, and patients’ families, each with their own set of beliefs, objectives and goals.
The provision of medical care requires that the incumbent shall maintain strict appropriate confidentiality regarding all patient information. Will have access to patient records and highly confidential information. Must function with utmost integrity to safe guard this information. Complies with EBCI policy on confidentiality of patient records, Cherokee Indian Hospital Authority Confidentiality policy and HIPAA requirements. Violations of confidentiality regulations may result in disciplinary action.
Job duties can be mentally/emotionally stressful at times. Close mental concentration and attention to detail are required. Physical activities require the ability to walk, sit, reach, bend, and lift while assisting patients to walk, transfer, or turn. Some physical exertion and stamina is required. Must have visual acuity, manual dexterity, and the ability to speak and hear. Must be able to lift 30 lbs.
Works primarily in a hospital environment. The work environment involves moderate risks of exposure to infectious disease, radiation, electrical hazards, and irritant chemical and explosive gases. Employee must strictly adhere to OSHA guidelines and protocol for maintaining sterile conditions.
Consistently demonstrates superior customer service skills to patients/customers by demonstrating characteristics that align with CIHA’s guiding principles and core values. Ensure excellent customer service is provided to all patients/customers by seeking out opportunities to be of service.