Cherokee Indian Hospital Authority is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

Start Over with Job Search

Returning Applicant?  Login Now

Employee Relations Specialist
Job Code:2023-06-002
Department:Human Resources
FT/PT Status:Regular Full Time
Salary Minimum50,723
Salary Midpoint63,404
Position Closes:

Job Responsibilities & Qualifications:


Primary Function

Provide employee relations support to employees, supervisors, managers, directors and executive team on work related or personal issues.  Ensure “Fair Treatment” in resolution of employee concerns, mediating with sensitivity.  Assist with employee engagement initiatives and retention efforts.


Job Description

  • Endorses the business objectives, ethics and values of Cherokee Indian Hospital - Mission, Vision and Values
  • Maintains and administers recognition programs and climate measurement for Cherokee Indian Hospital
  • Assists the Employee Association with all engagement initiatives and programs (Awards, Events, Drawings, Gifts, and HEART Program)
  • Assists with employee engagement initiatives and retention efforts for Cherokee Hospital
  • Performs employee relations functions and services
  • Assists in the development, maintenance and administration of company policies and procedures
  • Communicates and upholds organizational policies, procedures and processes for dealing with employee relations issues or concerns
  • Assists with administration of employee satisfaction survey (ESS, New Hire, Job Change and Exit Surveys) and reports concerns and issues
  • Monitors employee relations benchmarks such as employee satisfaction, retention and turnover
  • Creates comprehensive and detailed reports related to Employee Relations information
  • Provides effective service, support, and resolution of employee relations issues to management while demonstrating a strong sense of discretion and confidentiality
  • Addresses routine, complex problems or disciplinary issues related to employee relations, such as formal complaints or grievance
  • Responds to employee violations of policy and generally assists to resolve conflict in the workplace
  • Consults with managers on effective employee relations practices and strategies which include providing disciplinary action recommendations for resolution
  • Conducts effective, thorough and objective investigations and provides a summary of findings to management
  • Advises on employment rights when dealing with employee relations issues
  • Assists in employee grievance procedures and appeal process which includes processing appeal requests, conducting appeal hearings, and maintaining confidential files and documentation
  • Assists management on the proper procedure in handling personnel matters and issues
  • Responds to DES unemployment claims and actively coordinates and participates in unemployment hearings
  • Acts as a contact for Employee Assistance Program Network and provides program and contact information to employees
  • Participate as a member of the team by volunteering and being involved in projects, committees, and task forces by providing input and suggestions
  • Be proactive with incidents and issues ensuring proper resolution with employees
  • Promote an inclusive, diverse, culturally competent and respectful work environment
  • Maintain a close working relationship with employees, supervisors, managers, directors and executive team
  • Adhere to regulatory, departmental and company policies in an ethical manner
  • Professional and well-groomed appearance


  • High school diploma or GED required
  • Bachelor’s degree in HR or related field from an accredited educational institution required
  • Two years supervisory or management experience preferred
  • Two years employee relations or human resources experience required
  • PHR or SPHR certification preferred
  • Strong interpersonal skills (including in volatile situations)
  • Proficient computer skills (Microsoft Office, Word, Excel and PowerPoint)
  • Knowledge of Human Resources law, techniques of Employee Relations and Federal applications Law
  • Familiarity with current labor and employment law (state and federal)
  • General knowledge of Labor Relations/Affirmative Action
  • Knowledge of Cherokee Indian Hospital policy and procedure manual
  • Documented teamwork behaviors and attitudes
  • Excellent oral and written communication skills
  • Willingness to learn with strong attention to detail
  • Ability to handle multiple priorities in a fast-paced environment
  • Ability to function well in a stressful environment


    Physical, Mental, and Environmental Demands

  • Must be able to bend, reach, kneel, twist and grip items
  • Must be able to respond to visual and aural cues
  • Must be able to read, write, speak and understand English
  • Must be able to work in small, shared office space
  • Must be able to lift up to 25 pounds. 
  • Must be able to work 40 hour week.