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Adult Outpatient Services Supervisor
Job Code:2023-08-016
FT/PT Status:Regular Full Time
Salary Minimum67,082.00
Salary Midpoint83,852.00
Position Closes:

Job Responsibilities & Qualifications:

Job Summary

Position will serve as the supervisor for the Adult Outpatient Services Program for Analenisgi/CIHA Behavioral Health. Supervisor will provide clinical support, administrative and clinical supervision for staff providing services in the outpatient program. In addition, the position will supervise, train, and monitor the performance of other Master’s Level Therapists assigned to the program. This position requires direct service duties with time allocations given to complete supervisory duties.


This position also carries a clinical caseload and primarily serves adults with mental health and substance use disorders including dual diagnoses who are EBCI and IHS eligible. Services include comprehensive clinical assessment of client and family needs, utilization of evidenced based treatments for psychiatric and substance use disorders.  Employee is expected to provide individual, family, and group therapy using evidenced based treatment modalities. Employee will also provide crisis intervention, consultation and education services as needed.


Job Description

Supervisory Duties

  • Provide direct supervision for Master’s Level Therapists in the Adult Outpatient Program.
  • This position will be 70% clinical and 30% administrative.
  • Train assigned staff on evidenced based, culturally appropriate treatment modalities used in the program such as Matrix Model, Wellbriety, etc.
  • Manage the clinical program schedule, working closely with the Adult Services Manager and BH Clinical Director to ensure coverage of activities.
  • Address performance challenges according to Cherokee Indian Hospital (CIH) policy.
  • Participate in administrative meetings each week, or as instructed by Adult Services Manager.
  • Identify training priorities for assigned staff.
  • Provide reports to leadership as required.
  • Ensure documentation of all treatment and clinically significant events in Electronic Health Record as prescribed by CIH policies and procedures and quality assurance standards.
  • Communicate regularly with the Adult Services Manager, Behavioral Health Clinical Director, Behavioral Health Assistant Director, other hospital departments and CIH Executive staff as needed.
  • Provide staff training as directed, according to expertise and scope of practice.
  • Ensure supervised program is taking measures to improve practice by completing performance improvement projects in areas needing improvement.
  • Assist in ensuring UM policies and procedures are followed in accordance with requirements.
  • Participate in completing performance appraisals of direct reports with applicable manager/supervisor.
  • Ensure implementation of provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIH, IHS, NC DHHS, HIPAA, Joint Commission, 42 CFR or other licensing bodies.
  • Assist with recruitment and hiring process for employees.
  • Develop and maintain collaborative relationships with community stakeholders.
  • Ensure timely access to care.
  • Assume administrative responsibilities of manager or director as assigned or delegated.
  • Perform administrative duties, which include maintaining statistical records of clinical workload, utilization review, and quality assurance, participating in education programs, and participating in clinical quality assurance functions.
  • Assists in attaining and/or maintaining compliance with Joint Commission standards.
  • Participates in division/program meetings to review and identify opportunities to improve the program and treatment provided, and recommend corrective action change when problems are identified. This includes assisting with changes in policy and procedure, which would improve the care of service delivery.
  • Other clinical and administrative duties as assigned.


Direct Service Duties

  • Provides services to EBCI and other eligible persons on an outpatient basis.
  • Responsible for completion of intake forms, identification of community resources, patient comprehensive clinical assessments, treatment plans, provision and coordination of supportive services, patient advocacy.
  • Provides therapy services to patients in exceptionally difficult cases where such is appropriate as determined by treatment needs.
  • Assess and treat outpatient clients in individual, group, couples, and family modalities exercising professional, clinical judgment and using a wide range of therapeutic skills to assist patients and their families in dealing with chronic and acute MH/SUD diagnoses.
  • Cooperates and collaborates with the medical staff and other health professional/agencies in developing a therapeutic team to facilitate and establish patterns of cooperative efforts and to facilitate patient care, discharge and follow-up.
  • Provide counseling to patient and family in matters directly related to patients' treatment needs.
  • Develop and implement discharge plans, follow-up care, and transfers to other behavioral health facilities as appropriate.
  • Implements and follows the provisions contained in all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIH, IHS, NC DHHS, HIPAA, 42CFR or other licensing bodies.
  • Responsible for coordinating clinical staffing as an integral component of a treatment team, facilitating the discussion of patient data, and formulating changes to the treatment plan as clinically indicated.
  • Responsible for the development of individual treatment plans. Treatment plans must be consistent with the patient diagnosis, agency quality assurance guidelines, and level of care policies.
  • Responsible for reviewing direct report staff treatment plans for audit and quality control purposes.
  • Participates in the provision of periodic in-service training this shall include responsibility for developing and implementing psycho educational programs, community relations, information and referral.
  • Timely record all treatment and clinically significant events for the medical record in the manner prescribed by CIH policies and procedures, quality assurance and quality improvement manuals.
  • Provides written, telephonic, and face-to-face consultation services to persons and organizations connected to patient care. These include schools, courts, probation officers, physicians, hospitals, medical care providers, law enforcement officers, social services and community agencies. Regular progress reports are required for communicating with the court and judicial supervisors. Represents the Adult Outpatient Program at regular team meetings for progress review and during emergency meetings dealing with high-risk situations.
  • Participate in community planning and implementation of programs to address issues such as improving coordination of services or developing programs to address unmet needs in the community. Expected to obtain continuing education both through in-service training, Relias and through CIHA’s tuition payment program for approved training, seminars and workshops.
  • May provide on call crisis services on a rotating basis with other staff.
  • Participate in departmental cross training, to assist with fulfilling programmatic needs.


Communications & Teamwork

  • Shares and receives information, opinions, concerns, and feedback in a supportive manner.
  • Works collaboratively by building bridges and creating rapport with team members within departments and across the organization.
  • Communicates effectively as evidenced by both verbal and written correspondence.
  • Provides simultaneous focus on trauma informed care and behavioral health issues.
  • Participates in regularly scheduled individual and group supervisory sessions.
  • Develops educational, training materials and conducts sessions or disseminates information to treatment program team on recent advances in the field.
  • Utilize professional communication and conflict resolution skills with customer-owners and staff.
  • Effectively coordinates with multi-disciplinary team and CIH providers in accomplishing goals/objectives of treatment plan.


Improvement & Innovation

  • Makes meaningful improvement to services, program, and processes and/or organizational effectiveness that creates new value for customer-owners and employees.
  • Works in coordination with management to to sustain and improve quality assurance measures.


Additional Responsibilities for Adult Outpatient Services Supervisor: Meets all requirements of Masters Level Therapist, including the following:

Workforce Development Skills & Abilities

  • Demonstrated ability and skills to serve in capacity of “lead” clinician or serve as a resource on behavioral health/treatment issues for program staff.
  • Demonstrated ability to plan, develop and facilitate trainings on specific mental health/treatment approaches for program staff.
  • Demonstrated ability and skills to facilitate Clinical and Treatment Reviews for program.
  • Demonstrated ability to make independent decisions/problem solve on issues of intervention strategies and crisis interventions.
  • Demonstrated ability and skill to train staff on use of therapeutic models, investigates new models and determines applicability for clients/program served.
  • Demonstrated ability to work collaboratively as part of the Clinical Treatment Program Team in managing chronic behavioral health conditions.
  • Demonstrated ability to optimize the roles and responsibilities of all the program team members in order to facilitate health and healing.
  • Demonstrated ability to serve as a clinical supervisor, if needed, for Master’s Level Therapists or other clinical staff.



  • A Master’s Degree from an accredited college or university in Social Work, Psychology, or Counseling; or PhD/PsyD in Clinical or Counseling Psychology required.
  • Two (2) years of supervised clinical work experience for Master’s Level or Nurse Practitioner or Two (2) years of post-graduate clinical experience for PhD or PsyD Level required.
  • Current American Academy of Nurse Practitioners (AANP) certification or American Nurse Credentialing Center (ANCC) (NP).
  • Current NC Licensure as Licensed Psychological Practitioner (LPP) or Licensed Professional Counselor (LPC).
  • Current NC Licensed Clinical Social Worker (LCSW).
  • Current NC Licensed Marriage and Family Therapist (MFT).
  • Current NC Nurse Practitioner Certification.
  • Completion of Alcohol and Drug credentialing by the North Carolina Substance Abuse Professional Practice Board (LCAS).
  • Must be approved for and maintain medical credentialing.
  • Must possess valid drivers' license.
  • Ages of Population(s) served: All ages.
  • Leadership or supervisory experience preferred.
  • Specific experience working with American Indians preferred.