Cherokee Indian Hospital Authority is an Equal Opportunity Employer (Minorities/Females/Disabled/Veterans).  To read more about this, view the EEO is the Law poster and this EEO is the Law Poster Supplement

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Residential Supervisor - Residential Support
Job Code:2023-08-029
Department:Residential Support
FT/PT Status:Regular Full Time
Salary Minimum58,332
Salary Midpoint72,915
Position Closes:

Job Responsibilities & Qualifications:

Job Summary

The Residential Supervisor at the Residential Support Program has primary responsibilities including Supervision of the Residential Technicians and Targeted Case Manager staff and supervision of the clients in the program as needed. Coordinate the daily schedule of staff to ensure coverage as required to maintain safety for the program.  Coordinate staff training and orientation with the CIHA/Analenisgi training staff. 


Essential Duties and Responsibilities

  • This is not intended to be an exhaustive listing of job functions.  This job description is in no way states or implies that these are the only duties to be performed by this employee.  The employee is required to follow any other instructions and to perform any other duties as assigned by management.
  • Regular and predictable attendance is an essential requirement of this position.  This position may require nights/weekends shifts as this program operates 24/7
  • Consistently adheres to, enforces, and effectively implements CIHA and program policies and procedures and keeps current of any changes in policies and procedures.
  • Completes scheduled activities in accordance with established policies and procedures.
  • Effectively communicates emergency situations in a timely manner to co-workers and the appropriate BH and  Residential Treatment Program Manager as required. Completes required documentation in an accurate timely manner.
  • Ensure all visits to home follow Policies and Procedures setforth.
  • Ensures outside individuals, visitors, guests, public law enforcement and safety personnel follow the appropriate procedures (e.g., sign-in sheets, confidentiality agreements, ask for official identification, etc.).
  • Ensures all staff and guests of the rules around visitations.
  • Complies with CIHA medication administration policy and procedures. Accurately maintains related records (e.g., logging, inventory, counts, and audits, timely communication of discrepencies to appropriate parties). Remains awake and alert while on duty to ensure responsiveness to staff, client, and/or facility needs.
  • Transports clients as directed and follows CIHA standards, rules, regulations, and all laws for safe transport.
  • Monitors CIHA vehicle use and maintenance needs and accurately reports any problems to appropriate staff.
  • Maintains appropriate boundaries with clients as outlined in CIHA Code of Ethics, Relationships with Clients, Former Clients, and Notification Requirements, and other policies.
  • Maintains telephone coverage during hours on duty. Answers calls courteously and professionally, directs calls appropriately, and takes accurate messages as necessary.
  • Interacts professionally with employees, visitors, guests, law enforcement, court, and safety personnel.
  • Facilitates groups as assigned or directed.
  • Attends staff meetings and required training sessions.
  • Complies with all CIHA security standards, including procedures and electronic equipment/devices.
  • Communicate essential information to staff and solicit feedback/input from staff; Conduct routine team and individual supervision meetings.
  • Assist the Residential Treatment Program Manager with preparing the specific residential program budget(s) and managing revenues and expenses according to program goals. Manage and adjust direct care hours and staff shift assignments to meet resident census and current program needs.
  • Ensure compliance with Joint Commission Behavioral Health standards, rules and regulations.
  • In conjunction with the admissions and case management staff, ensure proper preparation for each individual admission prior to date of admission according to residential support program procedures.
  • Work with program staff to conduct satisfaction surveys from current and former residents.  Provide information received regularly to management. Respond to satisfaction surveys when possible.
  • Represent Cherokee Indian Hospital Behavioral Health Services at community events, position related activities, and meetings. 
  • Interface with staff to provide and implement quality activities for the residents utilizing creative and cost-effective ideas that target the varied interests of residents, providing recovery based interventions.  Produce and circulate activity schedules.
  • Document all treatment and clinically significant events for the medical record in the manner prescribed by CIHA policies and procedures.
  • Follow all applicable privacy/confidentiality policies, procedures, and practices for maintenance and release of patient records and clinical information, including EBCI, CIHA, IHS, DHHS, HIPAA, JCAHO, CFR 42, or other licensing bodies.
  • Work with the CIHA maintenance staff to ensure the cleanliness, maintenance and repair of facilities, grounds, furnishing, equipment and vehicles.
  •  Participate in treatment program cross training, in order to assist with fulfilling other programmatic needs, such as scheduling coverage, work units supervision, kitchen, housekeeping, maintenance/grounds, client supervision, intake/discharge coordination, etc.  This position will assist in various capacities as needed. 
  • Others duties as assigned.

Supervisor Responsibilities

  • Interview, hire and schedule direct care staff. Ensure accurate timecard use. 
  • Re-schedule staff as needed for coverage when call in’s occur. 
  • May have to provide direct shift coverage when needed.
  • Ensure excellent provision of resident supervision and documentation.
  • Provide orientation to new staff, and coordinate staff training and orientation with CIHA/Analenisgi training, to develop or provide program specific training to meet individual needs.
  • Track staff skill competency.
  • Provide leadership, support and supervision to residential tech staff. Conduct scheduled performance evaluations in a timely manner.
  • Schedules and approves leave, identifies leave abuses, and takes necessary steps to correct individual cases.
  • Ensure cultural considerations are made as determined necessary for population served in home setting.


    Education/Experience/Minimum Qualifications

  • High school diploma or equivalent required.
  • Two years of experience in a human service agency.
  • Two years supervisory experience with demonstrated leadership skills/ability.
  • Valid Driver’s license required.
  • Ability to work independently with flexible hours.
  • Certification or ability to obtain Certification in First Aid/CPR.
  • Demonstrated ability to communicate in verbal and written formats to meet position requirements.
    Computer skills including use of Microsoft Office. Ability to learn and use electronic Medical Records, payroll software, budgeting software and other software programs as needed.
  • Bachelor’s degree from an accredited university or institution of higher learner preferred.
  • Certified Peer Support Specialist preferred.
  • Specific experience working with Native Americans preferred.
  • Work experience in a licensed residential setting preferred.



Special Job Requirement

Due to the gender of population served at the Women’s Home, qualified applicants must be female